Conversation History

The Conversation History page provides users with a comprehensive log of all interactions that have taken place within the Digisquares platform. It serves as a vital tool for tracking, reviewing, and analyzing past conversations. With powerful search, filter, and management options, users can efficiently navigate through the conversation logs.

Overview of the Conversation History Page

The Conversation History page is organized into a table that displays critical information about each conversation. This table allows users to filter conversations, view detailed logs, or delete records with ease.

Conversation History Table

Name	Type	Configuration	Date	Description	Actions
ALL CONVERSATIONS	General	CLOSED	2023-08-01	Shows all conversations made during the specified dates	View, Delete
CONVERSATIONS WITH MISSING INTENTS	Issue	CLOSED	2023-08-05	Shows conversations with unidentified intents in a given range	View, Delete
CONVERSATIONS WITH ENTITY RETRIES	Retry	CLOSED	2023-08-10	Shows conversations with entity retries within a date range	View, Delete

Features:

1. Search Bar: Quickly find specific conversations by searching for names or keywords.
2. Filter Options: Easily filter conversations by date range, type, or configuration status.
3. Pagination: Efficiently navigate through large datasets with pagination controls.

Conversation History Table Columns

• Name: The title of the conversation record.
• Type: The type of conversation (e.g., General, Issue, Retry, Dropoff).
• Configuration: Displays the current status of the conversation configuration (e.g., OPEN, CLOSED).
• Date: The date when the conversation occurred.
• Description: A brief summary of the conversation’s nature or outcome.
• Actions: Options for viewing the conversation details or deleting the log.

Actions

1. View: Allows users to access and view the full details of the conversation logs, including interaction data.
2. Delete: Permits users to remove conversation records permanently from the history.

Detailed Explanation

• ALL CONVERSATIONS: A comprehensive list of all conversations in the system within the specified date range.
• CONVERSATIONS WITH MISSING INTENTS: Displays interactions where the system failed to identify the user’s intent. This feature is useful for identifying areas where intent recognition could be improved.
• CONVERSATIONS WITH ENTITY RETRIES: Shows conversations where entity recognition failed, and the system had to retry to correctly identify entities within user inputs.
• CONVERSATIONS WITH CONFIRMATION RETRIES: Includes conversations where confirmation requests (e.g., verifying user input) were retried multiple times.
• SHORT CONVERSATIONS RESULTING IN DROPOFF: Logs conversations where users exited early, which can indicate issues with user engagement or flow.

Tips for Usage

tip

Use the filter options to narrow down the conversation logs based on specific criteria such as date range, type, or configuration status. This makes it easier to locate particular conversations or analyze patterns in the interaction logs.

Summary

The Conversation History page is a critical tool for managing and analyzing user interactions within the Digisquares platform. By reviewing past conversations, users can gain valuable insights into system performance, troubleshoot issues, and monitor interaction trends over time.