Conversation History
The Conversation History page provides users with a complete log of all interactions and conversations that have taken place within the Digisquares platform. This feature allows users to track, review, and analyze past conversations with filters for easy access and management.
Overview of the Conversation History Page
The Conversation History page is organized into a table that displays key details about each conversation, making it easier to find specific interactions. Users can also take actions like viewing or deleting conversation records directly from the table.
Conversation History Table
| Name | Type | Configuration | Date | Description | Actions |
|---|---|---|---|---|---|
| ALL CONVERSATION | General | CLOSED | 2023-08-01 | Shows all the conversations made during the specified dates | View, Delete |
| CONVERSATIONS WITH MISSING INTENTS | Issue | CLOSED | 2023-08-05 | Shows all conversations with intents unidentified in a given date range | View, Delete |
| CONVERSATIONS WITH ENTITY RETRIES | Retry | CLOSED | 2023-08-10 | Shows all conversations with entity retries in a given date range | View, Delete |
Features:
- Search Bar: Allows users to search conversations by name for quicker access to specific interactions.
- Filter Options: Users can filter conversations by date range, type, or status.
- Pagination: When there are multiple pages of conversations, users can easily navigate through the pages using pagination controls.
Conversation History Table Columns
- Name: The title of the conversation record.
- Type: The conversation type (e.g., General, Issue, Retry, Dropoff).
- Configuration: Shows the status of the conversation configuration (e.g., OPEN, CLOSED).
- Date: The date when the conversation occurred.
- Description: A brief description explaining the nature or outcome of the conversation.
- Actions: Options for viewing the full conversation details or deleting the conversation log.
Actions
- View: Allows users to view the detailed conversation logs and interaction data.
- Delete: Permits users to remove the conversation record permanently from the history.
Detailed Explanation
- ALL CONVERSATION: Lists all conversations that took place in the system during a specified date range.
- CONVERSATIONS WITH MISSING INTENTS: Shows interactions where the system could not identify an intent for the user input, helping to troubleshoot and improve the intent recognition model.
- CONVERSATIONS WITH ENTITY RETRIES: Displays conversations where retries occurred due to failed entity recognition during the interaction.
- CONVERSATIONS WITH CONFIRMATION RETRIES: Contains conversations where confirmation requests were retried, which can highlight issues with user or system communication.
- SHORT CONVERSATIONS RESULTING IN DROPOFF: Logs conversations that ended prematurely, where users dropped off quickly without completing the intended task.
Tips for Usage
Use the filter options to narrow down conversation logs based on specific criteria such as date range, type, or configuration status. This makes it easier to find specific conversations or analyze conversation patterns.
Summary
The Conversation History page is an essential tool for managing and analyzing user interactions within the Digisquares platform. By reviewing conversations, users can gain insights into system performance, identify potential issues, and track interaction patterns over time.